Frequently asked questions

Answers to common questions

Lead times depend on product availability and order size. Once an order is verified, we confirm the expected dispatch window in writing. Freight is arranged according to the destination and the weight of the shipment, and tracking details are shared as soon as the order leaves our facility.

Warranty coverage applies to manufacturing defects under the terms listed for each product. Spare components are kept in stock for supported models, and custom specifications or batch testing can be requested before purchase so you know exactly what you are receiving.

Still have a question?

If your answer is not listed here, our support team can help with ordering, specifications, and shipping.